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For more information call 954-785-8710 or 877-785-8710. 24 hour information line is 1-954-785-3634. Our fax is 954-785-1895 or you may email us at pbcu@virtualcu.net .
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Important notice
Recently, there have been multiple "Phishing” scams that were initiated via email sent to both the general public and to some credit union members that appeared to be from NCUA (National Credit Union Administration, a U.S. Government Agency). This false email asked for the recipient to click on a link to verify their account registration. If the recipient proceeded to do so, the link directed them to a false website and asked for their credit union account number and PIN.
NCUA was alerted to this scam over the weekend. The website was shut down this morning. However, you should be aware that these types of fraudulent schemes have a habit of reappearing in a same or similar fashion.
If any members have responded to this or a similar email and provided any confidential account information, they may notify the credit union of the scheme. The credit union will assist members in changing their account’s PIN, as well as any other action necessary to protect your account.
For more information, you may also contact the NCUA Fraud Hotline at 1-800-827-9650 or at http://www.cybercrime.gov.
Multi Factor Authentcation
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Frequently Asked Questions (FAQ’s)
Why has the log-in page changed?
Pompano Beach Employee Credit Union is committed to security and that commitment includes that access to your financial information remains appropriately secure in the face of ever evolving online threats. Our Internet Teller log-in page has enhanced measures to secure our Internet Teller site.
What you should expect when you first use our new MFA security update:
Summary of the first time you log-in after the mandatory security update.
- The initial log-in process will change in two ways.
- Log-in may become a multiple step process instead of one screen where you enter your Account Number and your password.
- You will be asked to answer three challenge questions. Once these three challenge questions have been answered you will be asked if I trust this home or work computer. If you chose “Yes, I trust this IP address”; you will bypass this step in future log-ins. If you answer “No, I don’t trust this IP address”, you will be asked one randomly selected question from your challenge questions previously answered.
What is a trusted IP Address?
- A trusted IP address is an address from which you frequently access the Internet. i.e., your home computer or your work computer if your employer’s Internet security policy allows Internet access to non-work related sites.
What is an IP Address that is NOT trusted?
- This may be an IP address used in a dial-up environment, a public environment such as the public library, or a hotel or other infrequently used Internet access point.
Why all this attention to Security?
- While the chances of identity theft or monetary loss are extremely remote, there are malicious individuals using the Internet who seek to perpetrate fraud any way they can.
- One of the most popular methods of fraud is by impersonating another individual during a log-in process.
- It is our intention to make the impersonation process extremely difficult for these fraudsters while keeping our members’ experience as easy and straightforward as possible.
Will my password change?
- No
- The password you use to log-in to the Internet Teller will remain the same.
- You may change your password at any time using the “Change My Password” link after you have logged-in.
Will I still have online access to all of my accounts?
- Yes.
- This process only affects how you log-in to the Internet Teller; it does not affect any of your existing account information.
What if I forget my password or the answers to my questions?
- Please feel free to contact us by phone at 954-785-8710and we can order you a new Internet Teller password, which, upon receipt, will require you to re-answer your challenge questions.
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